Open Positions

 

 

Come join our Patrons Oxford team in our brand new Portland building.  Our awesome facility boasts a fitness center, subsidized meals, solar panels, sit stand desks, alternative work schedule options, free parking, convenient right off the interstate, walking paths, and outdoor picnic tables. 

Portland Maine, why not?!  Maine, as they say, is "the way life should be." Portland is Maine's largest city, but still has that small city feel with a population of 65,000.  Our way of life includes a dramatic rocky coast, breathtaking beaches, cobblestone streets, dozens of close-by ski resorts, island speckled Casco Bay, a lively food and craft brewery scene, and no one does lobster better! Maine isn't called vacation land for nothing.  

Current Jobs Available:

Accountant, Assistant Underwriter Commercial Lines, Associate Automobile Claims Representative, Associate Property Claims Representative, Claims Support Representative, Customer Service Representative, Personal Lines Underwriting Assistant, Senior Casualty Claims Specialist


Accountant

Department: Accounting

Looking to start an exciting career in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails that connect to our building, free parking, and convenient location right off the interstate.

Position Summary:

The Accountant will be responsible for supporting accounts receivable and accounts payable functions, as well as contributing to general accounting and financial reporting functions.  Responsibilities are varied in complexity and include accounts receivable, accounts payable, treasury services, reconciliations, financial statements, and regulatory reporting.  Communicate effectively and in a professional manner with management, agents, banks, vendors and co-workers.  Understand the need to exercise confidentiality of information

Principle Accountabilities:

  • Perform accounts receivable duties, including automated remittance system and electronic payment methods
  • Accounts payable process, including vendor maintenance (W-9 and 1099-M reporting)
  • Support completion of daily and monthly accounts receivable reconciliations
  • Daily review of bank reporting and treasury functions
  • Support billing inquires and research billing issues
  • Monthly bank reconciliations

Utilize general ledger system for journal and account analysis

Utilize and develop knowledge of accounting systems software, WINS policy system and other automated processes to support accounting functions

Balance Sheet account reconciliation and analysis

Income and expense journal entries, reconciliation and analysis

Month-end report balancing of all database reports utilizing query knowledge

Maintain cash and accrual ledgers

Statutory financial statements

Prepare management reporting

Support financial statement filing process

Spreadsheet entry and other assignments relating to Annual Statement preparation

Support year-end reporting requirements and audits

  • Support Accounting Supervisor’s duties as necessary

Education:

Bachelor Degree in Accounting/Finance

Experience:

Two to three years of related experience preferred

Understanding of statutory and/or GAAP accounting fundamentals

Valid Driver's License

Skills:

Ability to handle multiple tasks and projects

Ability to maintain self-control in difficult situations

Ability to communicate (verbally/written) effectively in a confidential manner when required

Must have knowledge of MS Office, Windows operating system, and the internet

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

Health

Dental

Short-Term Disability

Long-Term Disability

Group Term Life

AD&D Insurance

Long Term Care

Profit Sharing

Paid Time Off

Paid Holidays

401(k)

Tuition Reimbursement

Employee Assistance Program

Onsite Fitness Center

Healthy Vending Options

Patrons Oxford Insurance Company is an Equal Opportunity Employer.


Assistant Underwriter Commercial Lines

Position Summary:

Assist underwriters in a supportive underwriting capacity to help evaluate and process property and casualty risks.  Confirm required information and acceptability in authorized classifications for renewal, endorsement and new business transactions. Demonstrate strong attention to detail and technical skills to ensure accuracy and efficiency in our operating procedures while utilizing multiple systems. Identify opportunities to improve productivity and overall processes within the department and assist in the development of these methods. Complete individual tasks in a timely and accurate manner while also contributing to a team environment by accomplishing additional job-related responsibilities.

Principle Accountabilities:

Accurately rate assigned transactions using commercial lines rating manuals and/or available computer systems.

Issue complete policy declarations and forms according to ISO and Quincy Mutual filings.

Resolve rating questions and problems within the scope of his/her authority.

Appropriately code and enter statistical and premium information for new issues, renewals, cancellations, endorsements and reinsurance transactions into multiple systems.

Perform test functions in the rating and operations of new systems or system updates per written and verbal instructions.

Complete quality control checks of assigned product lines.

Update operation manuals as information is received from various sources.

Process and mail legal notice transactions for all product lines per state and ISO regulations.

Receive applications and log information in Excel spreadsheet.

Assist in training new staff members.

Review daily mail for processing.

Order inspection reports and audits as requested by underwriters.

Review and/or process loss control responses.

Complete form letters in MS Office and diaries for follow up.

Answer telephone, assist agents in customer service inquiries and determine information to solicit for call referrals.

Update and maintain agency list and new business logs.

Conduct initial review of inspections as received.

Perform additional responsibilities as required.

This job description is not all inclusive and may include additional duties if needed.

Education:

Bachelor’s Degree or equivalent work experience required.

Professional designation of Chartered Property Casualty Underwriter is preferred.

Experience:

2-4 years experience in the insurance field with an understanding of property and casualty terminology, and underwriting practices preferred.

Skills:

Excellent written and verbal communication and interpersonal skills

Basic typing skills

Basic computer knowledge in word processing and excel spreadsheet applications

Ability to follow well defined procedures with good organizational skills

Knowledge of insurance terminology necessary to accomplish rating functions and complete necessary policy forms

Ability to comprehend and utilize commercial insurance rating manuals

Aptitude to learn and apply knowledge to available computer systems for processing

Analytical skills to evaluate discrepancies in manually prepared and/or system completed transactions

Ability to manually rate various insurance coverages using multi-step computations to obtain coverage premiums with consistent accuracy.

Ability to read, understand and implement written company procedures and insurance regulations

Strong attention to detail

Ability to adapt to change in a fast-paced environment

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

  • Health
  • Dental
  • Short-Term Disability
  • Long-Term Disability
  • Group Term Life
  • AD&D Insurance
  • Long Term Care
  • Profit Sharing
  • Paid Time Off
  • Paid Holidays
  • 401(k)
  • Tuition Reimbursement
  • Employee Assistance Program

Patrons Oxford Insurance Company is an Equal Opportunity Employer.


Associate Automobile Claims Representative

Job Description

Looking for an exciting opportunity in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts a fitness center, healthy vending, solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails, free parking, and conveniently right off the interstate.

Position Summary:

Responsible for the processing of clear liability first and third party automobile physical damage insurance losses.

Principle Accountabilities:

Processes first party collision and comprehensive automobile claims

Processes third party property damage claims

Evaluates coverage, investigates and determines liability

Identifies injury exposures

  • Ability to work off a diary system in accordance with company standards
  • Able to work within an authorized authority level
  • Learn to recognize and refer fraudulent claim activity

Ability to work off a diary system in accordance with company standards

Applies knowledge of company processes and procedures to explain requirements to callers

  • Attend and participate in team meetings and special projects as needed.

Maintains self-control in difficult situations

Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone

Education:

  • 4 year college degree or equivalent experience.

Experience:

Minimum one year working in situations requiring customer service and automated systems

Skills:

Familiar with window-based PC applications

Capable of analyzing information presented and making decisions based on company guidelines

Knowledge of company policies and procedures pertaining to processing clear liability automobile claims

Knowledge of automobile policies in the states of ME and NH

Strong verbal and written communication skills required

Superior organizational skills required

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

  • Health
  • Dental
  • Short-Term Disability
  • Long-Term Disability
  • Group Term Life
  • AD&D Insurance
  • Long Term Care
  • Profit Sharing
  • Paid Time Off
  • Paid Holidays
  • 401(k)
  • Tuition Reimbursement
  • Employee Assistance Program

Patrons Oxford Insurance Company is an Equal Opportunity Employer.


Associate Property Claims Representative

Job Description

Looking for an exciting opportunity in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts a fitness center, healthy vending, solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails, free parking, and conveniently right off the interstate.

Position Summary:

Responsible for the processing personal and commercial lines property insurance losses.

Principle Accountabilities:

Processes personal and commercial lines property claims

Manage independent adjusters to resolve claims

Evaluates coverage and investigates claims

  • Coverage issues are promptly recognized and elevated to senior team members.
  • Ability to work off a diary system in accordance with company standards
  • Able to work within an authorized authority level
  • Learn to recognize and refer fraudulent claim activity
  • Ability to work off a diary system in accordance with company standards
  • Solid mathematical skills

Applies knowledge of company processes and procedures to explain requirements to callers

  • Attend and participate in team meetings and special projects as needed.

Maintains self-control in difficult situations

Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone

Education:

  • 4 year college degree or equivalent experience.

Experience:

At least one year working in situations requiring customer service and automated systems

Skills:

Familiar with window-based PC applications

Capable of analyzing information presented and making decisions based on company guidelines

Knowledge of company policies and procedures pertaining to processing clear liability automobile claims

Knowledge of automobile policies in the states of ME and NH

Strong verbal and written communication skills required

Superior organizational skills required

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

  • Health
  • Dental
  • Short-Term Disability
  • Long-Term Disability
  • Group Term Life
  • AD&D Insurance
  • Long Term Care
  • Profit Sharing
  • Paid Time Off
  • Paid Holidays
  • 401(k)
  • Tuition Reimbursement
  • Employee Assistance Program

Patrons Oxford Insurance Company is an Equal Opportunity Employer.

Claims Support Representative

Department: Claims

Looking to start an exciting career in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails that connect to our building, free parking, and convenient location right off the interstate.

POSITION SUMMARY:

Responsible for providing support to the Property Claims department by completing clerical and data entry work involving use of office automation.  Requires a detail oriented individual able to perform in a fast paced team environment.

PRINCIPAL ACCOUNTABILITIES:

  • Enters new claims into the computer system.
  • Forwards assignments and information to field adjusters using PC applications.
  • Updates reserves and status of claims as directed.
  • Prepares and mails information concerning claim settlement to customers.
  • Issues payments to adjusters and vendors.
  • Requests and prepares various reports as directed.
  • Answers telephone inquiries as needed; phones claimants and agents for clarification.
  • Communicates in a courteous and pleasant manner, projected confidence with a positive tone.
  • Transmits entire files to third parties via email or CD-ROM.
  • Assists managers and examiners in various department projects.
  • Maintains monthly review of reinsurance recoverable with various partner companies.
  • Able to navigate and utilize the ImageRight system to carry out duties accurately.
  • Assist in training CAT Team members to assist with the duties primary to this position.
  • Will be called upon to temporarily assist other departments under certain circumstances.

This job description is not all inclusive and may include additional duties if needed.

JOB REQUIREMENTS:

EDUCATION:

Bachelor’s Degree Preferred

EXPERIENCE:

One to three years experience processing small valued property claims.

SKILLS:

Ability to follow instructions and adhere to precise routines.

Familiar with window-based PC applications.

Ability to maintain high levels on productivity and accuracy when performing repetitive tasks.

Able to communicate clearly and courteously to others via email, interpersonal or phone. 

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

Health

Dental

Short-Term Disability

Long-Term Disability

Group Term Life

AD&D Insurance

Long Term Care

Profit Sharing

Paid Time Off

Paid Holidays

401(k)

Tuition Reimbursement

Employee Assistance Program

Onsite Fitness Center

Healthy Vending Options

Patrons Oxford Insurance Company is an Equal Opportunity Employer.


Customer Service Representative

Department: Operations

Position Summary:

Responsible for providing customer service to agents, insureds, and others. This unique Operations position will give you access to all departments: Marketing, Finance, IT, Underwriting and Claims.

Principle Accountabilities:

  • Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone.
  • Maintains self-control in difficult situations.
  • Assist with front door monitoring and assistance as needed.
  • Follows through on problems to a proper conclusion in a timely manner.
  • Resolves problems that require judgment based on company guidelines and philosophies.
  • Initiates changes and corrections based on customer requests.
  • Researches and analyzes billing, claims, and underwriting issues.
  • Identifies trends and reports items to appropriate management.
  • Applies knowledge of company processes to explain requirements to callers.
  • Assists other departments as necessary.
  • Knowledge of several different software programs.
  • This job description is not all inclusive and may include additional duties if needed.

Education:

College Degree Preferred or High School with minimum four years related work experience.

Experience:

At least two years in situations requiring customer service and work with automated insurance systems. General insurance knowledge of billing, claims, and underwriting.

Skills:

  • Ability to communicate over the telephone using the English language in a clear, courteous manner with a positive tone.
  • Familiar with window-based PC applications.
  • Capable of analyzing information presented and making decisions based on company guidelines.
  • Ability to use computer keyboard.
Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

Health

Dental

Short-Term Disability

Long-Term Disability

Group Term Life

AD&D Insurance

Long Term Care

Profit Sharing

Paid Time Off

Paid Holidays

401(k)

Tuition Reimbursement

Employee Assistance Program

Onsite Fitness Center

Healthy Vending Options

Patrons Oxford Insurance Company is an Equal Opportunity Employer.


Personal Lines Underwriting Assistant

Department: Operations

Looking to start an exciting career in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails that connect to our building, free parking, and convenient location right off the interstate.

POSITION SUMMARY:

Assist underwriters with renewal and endorsement processing within authority level and assigned tasks.  Demonstrate skills to ensure company goals are met.  Interact with agents to build positive business relationships. Work with other company personnel to accomplish department and company goals.

PRINCIPAL ACCOUNTABILITIES:

Assist underwriters with processing renewals and endorsements for homeowner, automobile, personal umbrella, inland marine, snowmobile, watercraft, and dwelling policies within delegated authority limits. 

Communicate with agents via telephone, e-mail, fax, and through written correspondence.  Develop good productive relationships with the assigned agents while remembering at all times that we are a service industry and our agents are the customers.  Look for ways to be more efficient. 

RESPONSIBILITIES:

Ensure that policy transactions are issued and changes are recorded accurately and in a timely manner by rating and/or entering transactions for Personal Lines.  Such transactions may be endorsements, cancellations, renewals or reviewing questionnaires.

Screen transactions to determine proper processing.  Refer to underwriters those transactions that require their attention; complete transactions directly if within delegated authority limits.

Provide timely and professional customer service to agents to facilitate the processing of business.  Communicate as needed with agents to obtain information needed to complete screening and transactions, etc.  Contribute to effective marketing of the Company products by answering questions, resolving problems.

Order and screen miscellaneous reports needed in the rating and underwriting processes, such a Motor Vehicle Reports, loss history reports, credit checks, outside inspections, loss control, etc.

Perform customer service functions as directed. 

Field inbound phone calls from agents ensuring customer needs are met with the highest standards of quality and timeliness.

Assist with the processing of renewals, endorsements, cancellations, reinstatements and non-renewals.

Develop relationships with underwriting teammates, co-workers and agents to monitor and maximize quality of submissions.

Verifies data and performs technical tasks in the data processing function.

Examines, revises, approves and dispatches input and output materials according to established specifications.

Handles escalated calls while using good judgment to make sound recommendations.

Assist with the training and mentoring of junior team members.

Maintain organized and fully documented Underwriting Files and databases on specific customer information and inquiries.

Communicate (verbal and written) complex issues in ways that the customer easily understands and can successfully apply the solution.

Flex communication style to match the customer need. Diffuses emotional customer situations effectively and recognizes when to escalate.

Summarizes and communicates customer problems effectively to higher tier support and supportability.

Good verbal and written communication skills.

Ability to make good judgment and sound recommendations.

JOB REQUIREMENTS:

EDUCATION:

Bachelor’s Degree

EXPERIENCE:

Property and Casualty Insurance, 4 years preferred

SKILLS:

Excellent written and verbal communication skills are essential.

Detail oriented and ability to multi-task while meeting deadlines and achieving expected levels of quality and accuracy.

Financial and technical aptitude.

Strong learning ability and ability to adapt to change in a fast paced environment.

Technical competence in underwriting/rating systems.

Rating and entry expertise in Personal Lines preferred.

In-depth knowledge of underwriting guidelines for the transactions within authority limits (renewals, endorsements, cancellations, etc.)

Must have analytical skills and the ability to interpret and execute underwriting instructions accurately; be detail oriented with good follow-through skills.

Experience with Microsoft Word and Excel is preferred.

Four years experience in property and casualty insurance, with at least two years of practical exposure to assist underwriting.

Knowledge of insurance laws, company policies and procedures relating to underwriting is preferred.  Ability to evaluate and identify the information required to make good underwriting decisions is required.  Incumbent must have good communication skills and interpersonal skills.

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

Health

Dental

Short-Term Disability

Long-Term Disability

Group Term Life

AD&D Insurance

Long Term Care

Profit Sharing

Paid Time Off

Paid Holidays

401(k)

Tuition Reimbursement

Employee Assistance Program

Onsite Fitness Center

Healthy Vending Options

Patrons Oxford Insurance Company is an Equal Opportunity Employer.


Senior Casualty Claims Specialist

Department: Claims

Looking to start an exciting career in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.

Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails that connect to our building, free parking, and convenient location right off the interstate.

Position Summary:

Responsible for investigation, evaluation, negotiation and settlement of complicated bodily injury claims with a reserve and settlement authority of up to $30,000.  Will be assigned complicated cases requiring higher authority levels as directed by management.  Attends mediations, arbitrations, examination under oaths and court hearings with defense counsel as needed.

Principle Accountabilities:

Investigates, evaluates, negotiates and settles complicated personal and commercial lines bodily injury and auto physical damage claims. 

Handle all levels of litigation claims

Applies knowledge of company policies/procedures and state insurance laws. 

Conducts recorded interviews as required.

Coordinates file investigation and settlement authorities with staff field and independent adjusters.

Identifies cases of suspected fraud for referral to the Special Investigation Unit.

Analyzes medical records and demand packages, and executes a detailed, documented monetary evaluation prior to negotiations.

Adheres to regulatory and internal claims performance standards.

Reports injury claims to required databases (ISO and DCD).

Interacts by telephone with injured claimants and other parties in a courteous, confident, and professional manner.

Maintains self-control in difficult situations.

Applies knowledge of company policies/procedures and automobile claims and state insurance laws.

  • Handles all returned company claim checks and checks made payable to the company in a timely fashion.

This job description is not all inclusive and may include additional duties if needed.

Education:

  • Four-year college degree or college level insurance courses.
  • State adjuster licenses in Maine and New Hampshire as well as any other required licenses.

Experience:

Minimum of 2 to 5 years experience handling bodily injury claims with a value of up to $30,000.

Skills:

Familiarity with varying laws of comparative negligence and state regulations.

Capable of analyzing information presented and making decisions based on regulatory and company guidelines.

Excellent negotiation skills.

Excellent oral and written communication skills.

Ability to oversee and direct the investigation of claims referred to independent adjusters and staff field adjusters.

Possesses communication skills that foster internal and external teamwork.

Ability to communicate with all levels of management.

Performs all aspects of a Senior Bodily Claims Adjuster job at an above average level.

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.

Health

Dental

Short-Term Disability

Long-Term Disability

Group Term Life

AD&D Insurance

Long Term Care

Profit Sharing

Paid Time Off

Paid Holidays

401(k)

Tuition Reimbursement

Employee Assistance Program

Onsite Fitness Center

Healthy Vending Options

Patrons Oxford Insurance Company is an Equal Opportunity Employer.




Thank you for your interest in working for Patrons Oxford. We are an Equal Opportunity Employer.

To Apply:

Resumes and inquiries may be submitted:

via email to:

hr@patrons.com

via fax to:
207-783-7507

via mail to:
Patrons Oxford Insurance Company
Attn: Human Resources
P O Box 3820
Portland, ME  04104



Thank you for your interest in working for Patrons Oxford.
We are an Equal Opportunity Employer.