Open Positions

 

 

Come join our Patrons Oxford team in our brand new Portland building.  Our awesome facility boasts a fitness center, subsidized meals, solar panels, sit stand desks, alternative work schedule options, free parking, convenient right off the interstate, walking paths, and outdoor picnic tables. 

Portland Maine, why not?!  Maine, as they say, is "the way life should be." Portland is Maine's largest city, but still has that small city feel with a population of 65,000.  Our way of life includes a dramatic rocky coast, breathtaking beaches, cobblestone streets, dozens of close-by ski resorts, island speckled Casco Bay, a lively food and craft brewery scene, and no one does lobster better! Maine isn't called vacation land for nothing.  

Current Jobs Available:
-Automobile Claims Adjuster
-Customer Service Representative


Automobile Claims Adjuster

Job Description


Looking for an exciting opportunity in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.
Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts a fitness center, healthy vending, solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails, free parking, and conveniently right off the interstate.

Position Summary:

•Investigates and negotiates auto property liability, physical damage and medical payments claim settlements within designated authority.
•Manages and monitors claim assignments to independent adjusters, appraisers and other approved vendors.
•Responsible for identifying and investigating potential fraud on assigned claim files.
•Works in dynamic team environment requiring creativity and problem solving skills.
•Involved with various department committees and projects.

Education & Experience:

•Bachelor Degree required
•Previous adjusting experience desired
•Demonstrated knowledge of the property and casualty insurance industry desired
•Additional formal education and training in property and casualty insurance underwriting and/or claims desired
•Valid Driver's License

Skills:

•Ability to make judgments based upon an analysis of a variety of factors regarding claim settlement
•Ability to communicate effectively ,verbal and written
•Ability to work well in the empowered team environment
•Ability to exercise strong customer service skills, even under stressful situations

Benefits:

Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.
•Health
•Dental
•Short-Term Disability
•Long-Term Disability
•Group Term Life
•AD&D Insurance
•Long Term Care
•Profit Sharing
•Paid Time Off
•Paid Holidays
•401(k)
•Tuition Reimbursement
•Employee Assistance Program

Patrons Oxford Insurance Company is an Equal Opportunity Employer.


Customer Service Representative

Job Description

Looking to start an exciting career in the insurance industry?! Our mission here is to responsibly grow our business, our people, and our impact. We are a growing Maine company with stable roots back to 1877. Why Patrons? Opportunity for advancement, flexible work schedule options, collaborative work environment, support in continuing education, positive work culture, and financially sound with great health and retirement benefits.
Come join our Patrons Oxford team in our brand new award winning environmentally responsible building in Portland. Our facility boasts a fitness center, healthy vending, solar panels, sit stand desks, outdoor walking, running, and snow shoeing trails, free parking, and convenient right off the interstate.

Position Summary:
Responsible for providing customer service to agents, insureds, and others. This unique Operations position will give you access to all departments: Marketing, Finance, IT, Underwriting and Claims.
•Communicates over the telephone in a courteous and pleasant manner, projecting confidence with a positive tone.
•Maintains self-control in difficult situations.
•Assist with front door monitoring and assistance as needed.
•Follows through on problems to a proper conclusion in a timely manner.
•Resolves problems that require judgment based on company guidelines and philosophies.
•Initiates changes and corrections based on customer requests.
•Researches and analyzes billing, claims, and underwriting issues.
•Identifies trends and reports items to appropriate management.
•Applies knowledge of company processes to explain requirements to callers.
•Assists other departments as necessary.
•Knowledge of several different software programs.
•This job description is not all inclusive and may include additional duties if needed.

JOB REQUIREMENTS:
EDUCATION:

College Degree Preferred or High School with minimum four years related work experience.
EXPERIENCE:
At least two years in situations requiring customer service and work with automated insurance systems. General insurance knowledge of billing, claims, and underwriting.
SKILLS:
Ability to communicate over the telephone using the English language in a clear, courteous manner with a positive tone.
Familiar with window-based PC applications.
Capable of analyzing information presented and making decisions based on company guidelines.
Ability to use computer keyboard.
Benefits:
Patrons Oxford Insurance Company provides an outstanding compensation and benefit package.
•Health
•Dental
•Short-Term Disability
•Long-Term Disability
•Group Term Life
•AD&D Insurance
•Long Term Care
•Profit Sharing
•Paid Time Off
•Paid Holidays
•401(k)
•Tuition Reimbursement
•Employee Assistance Program


Thank you for your interest in working for Patrons Oxford. We are an Equal Opportunity Employer.

To Apply:

Resumes and inquiries may be submitted:

via email to:

hr@patrons.com

via fax to:
207-783-7507

via mail to:
Patrons Oxford Insurance Company
Attn: Human Resources
P O Box 3820
Portland, ME  04104



Thank you for your interest in working for Patrons Oxford.
We are an Equal Opportunity Employer.