OPEN POSITIONS

Come join our Patrons Oxford team in our brand new Portland building. Our awesome facility boasts a fitness center, subsidized meals, solar panels, sit stand desks, alternative work schedule options, free parking, convenient right off the interstate, walking paths, and outdoor picnic tables.

Portland Maine, why not?! Maine, as they say, is "the way life should be." Portland is Maine's largest city, but still has that small city feel with a population of 65,000. Our way of life includes a dramatic rocky coast, breathtaking beaches, cobblestone streets, dozens of close-by ski resorts, island speckled Casco Bay, a lively food and craft brewery scene, and no one does lobster better! Maine isn't called vacation land for nothing.

Current Jobs Available:

Assistant Underwriter Commercial Lines

POSITION SUMMARY:
This entry-level role within the Commercial Lines department focuses on supporting underwriters by evaluating and processing property and casualty risks. Key responsibilities include confirming required information and acceptability in authorized classifications for both renewal and new business transactions. Strong organizational and computer skills and attention to detail are essential to ensure accuracy and efficiency in operating procedures across multiple systems. The Assistant Underwriter will also identify opportunities to enhance productivity and overall processes within the department, assisting in their development. Individual tasks must be completed accurately and promptly while contributing to a team environment through additional job-related responsibilities. A positive focus on continual learning is expected, as the Assistant Underwriter will need to absorb information from teammates and the insurance industry while asking questions and applying learned knowledge to their work.
This opportunity offers a hybrid work schedule with the candidate working in the office three days per week and from home up to two days per week.

Principal Accountabilities:

Planning and Delivery:
• Accurately rate assigned transactions using commercial lines rating manuals and/or available computer systems.
• Issue complete policy declarations and forms.
• Resolve rating questions and problems within the scope of authority.
• Appropriately code and enter statistical and premium information for new business, renewals, cancellations, endorsements, and reinsurance transactions into multiple systems.
• Complete quality control checks of assigned product lines.
• Process and mail legal notice transactions for all product lines.
• Order inspection reports and audits as requested by underwriters.
• Review and/or process loss control responses.
• Conduct initial review of inspections as received.
• Perform additional responsibilities as required.

Business Insight and Analytics:
• Analyze discrepancies in manually prepared and/or system-completed transactions.
• Understand and utilize commercial insurance rating manuals and related systems.
• Identify opportunities to enhance productivity and overall processes within the department.
• Assist in developing improvements to workflows and processes.

Communication and Relationship Building:
• Collaborate with underwriters to quality check work and identify areas for further training.
• Develop relationships with team members to facilitate learning primary roles and responsibilities.
• Establish introductions with other departments (Customer Service, Claims, Marketing, Personal Lines) as they relate to the role.
• Maintain a positive focus on continual learning and apply new knowledge to work tasks.
• Answer telephone inquiries and assist agents with customer service questions, determining the necessary information to solicit for call referrals.

Leadership
• Assist in training new staff members.
• Exhibit a growth and continual learning mindset, including learning new skills.
• Support the growth and development of peers.
• Demonstrate a service-oriented approach in internal and external customer interactions.

JOB REQUIREMENTS:

Experience:
• Minimum one year of experience in the insurance field with an understanding of property and casualty terminology and underwriting practices preferred.
Education::
• Bachelor’s Degree in a related field.

SKILLS:
• Excellent written and verbal communication and interpersonal skills.
• Basic typing skills.
• Basic computer knowledge in word processing and Excel spreadsheet applications.
• Ability to follow well-defined procedures with good organizational skills.
• Knowledge of insurance terminology necessary to accomplish rating functions and complete necessary policy forms.
• Ability to comprehend and utilize commercial insurance rating manuals.
• Aptitude to learn and apply knowledge to available computer systems for processing.
• Analytical skills to evaluate discrepancies in manually prepared and/or system completed transactions.
• Ability to read, understand, and implement written company procedures and insurance regulations.
• Strong attention to detail.
• Ability to adapt to change in a fast-paced environment.
• Ability to work independently as well as collaboratively on a team.

Values:
• Adapt to changing work environments and priorities.
• Employ respectful candor.
• Accept and act on feedback.
• Learn from setbacks and mistakes.
• Exhibit a determination to work through difficult or long-term challenges and goals.

Human Resources Coordinator

POSITION SUMMARY:
The Human Resources Coordinator will play a key role in supporting various HR activities at Patrons Oxford including recruitment, HR operations, employee engagement, talent development and benefits administration, and support the corporate HR function. This position will ensure the efficient operation of the local HR function and contribute to the overall department / organizational goals. The successful candidate will be integral to fostering a positive workplace environment in line with our mission of providing a gratifying and rewarding workplace.
This role is based in Portland, Maine and requires occasional travel to Quincy, Massachusetts.
This role is a hybrid position with a required minimum of three days in the office. Monday and Tuesday required in office days. The additional days will be determined by HR leadership.

Principal Accountabilities:

Planning and Delivery:
• Assist in the development and implementation of HR initiatives and systems.
• Support the recruitment process by posting positions, scheduling interviews, conducting reference checks, preparing / updating recruiting material and partnering with the Talent Acquisition Specialist.
• Manage employee records, enter information into the HR system and ensure compliance with regulatory requirements and company policies.
• Oversee onboarding for new employees, ensuring they receive a comprehensive introduction to the company.
• Produce on/ off boarding and leaves of absence paperwork packages.
• Reconcile certain HR bills and ensure accurate data, reporting and tracking for areas of responsibility.

Business Insight and Analytics:
• Maintain and update HR databases, ensuring data accuracy and integrity.
• Generate HR reports and metrics to support decision-making processes as assigned.
• Identify trends and/or process issues and make recommendations for improvement.

Communication and Relationship Building:
• Act as a point of contact for employees' HR-related queries and concerns.
• Facilitate effective communication between HR and other departments at Patrons Oxford to promote organizational coherence.
• Partner with the engagement committee on local events. Support and coordinate corporate employee engagement initiatives, including wellness programs.
• Coordinate the provision of corporate or HR content to company communication channels.
• Recommend employee communication topics and draft content partnering with HR and Marketing communications.
• Identify opportunities to promote the employer brand and support related initiatives.
• Lead the wellness program at PO and support regional rollouts.

Leadership
• Provide guidance and support to employees and managers regarding HR policies and procedures while using effective judgement to appropriately escalate issues / questions to HR leadership in a timely manner.
• Assist in the training and development of new HR team members.
• Contribute to the continuous improvement of HR services and processes.

Other Duties as Assigned

JOB REQUIREMENTS:

Experience:
• Minimum of 1 year of experience in a similar HR role, preferably within the P&C insurance industry.
• Experience with HR software and database management.

Education:
• Bachelor’s degree in Human Resources, Business Administration, or a related field.

SKILLS:
• Excellent organizational and time management skills.
• Strong communication and interpersonal skills.
• Proficient in MS Office Suite and HRIS systems.
• Ability to handle sensitive information with confidentiality.

Values:
• Commitment to maintaining a positive workplace environment.
• Integrity in all actions and communications.
• Adaptability to changing business needs and priorities.
• A proactive approach to problem-solving and continuous improvement.

Our Commitment: At Quincy Mutual Group, we are dedicated to creating a gratifying and rewarding workplace, emphasizing integrity, communication, and a supportive environment. Join us to be a part of a team where your contributions are valued and your growth is nurtured.

This Job Description Does Not Constitute A Contract For Employment